Visma IT & Communications AS, a part of Visma Group, is now looking for an energetic and proactive person to become our new Service Manager. As a Service Manager you will play a vital role in strengthen the Service deliveries. In Service Management we are responsible for the customer contracts and key account management. Besides ensuring the daily operations, Service Manager acts as a strategic and proactive partner to our customers, and represents the customers towards the organization in Visma IT & Communications AS. We are looking for a customer-oriented service delivery professional, who also is interested in organizational development and change management.
The successful candidate will be a proactive and service-oriented, and enjoys working in a fast-paced environment. You engage and motivate your colleagues, and contribute to create a good working climate in the group.
Minimum 3 years' further education, e.g. Bachelor in Economy or IT
Project lead or team lead experience
Customer-oriented behaviour, follow up on customer satisfaction measurements
Generate leads and drive the sales process
Use to work within process framework
Negotiation capabilities and problem solving mindset
Digital skills (i.e. Google suite applications)
Genuine drive to deliver quality and continuously improve the performance
Skilled at planning, organizing, prioritizing and executing simultaneous projects and activities
Strong skills in communication and cooperation
Fluency in Norwegian and English is required
Understanding the IT Service industry as well as the relevant marketplace
Effectively cope with change; comfortably adjust to alterations in work activities; able to decide and act with limited information; effectively handle risk and uncertainty in ambiguous situation
Responsible Service Manager for named accounts, include invoicing
Conduct regular strategic and operational customer meetings
Establish, maintain and report on customer specific Service Level Agreement
Report service level by request or by support agreement
Ensure the delivery according to the agreement and in agreed quality, contribute to customer satisfaction
Act as the customers escalation point
Establish and develop customer relationships, be the proactive partner
Actively contribute to further developing of service management as profession in cooperation with the Department Manager
Coordinate and produce proposals and contracts for customers
We offer an exciting position in an international working environment where you will be part of a dynamic and highly skilled international team. You will have good opportunities for career development through internal training and diverse work assignments in a prominent international company. We offer competitive terms and conditions.
Visma makes businesses more efficient, through offerings of software, commerce solutions, retail IT-solutions, and IT-related projects and consulting. We simplify and digitalize core business processes within the private and public sector. 760, 000 customers in Northern Europe utilize our products and services, and an additional 300 000 use us as a hosting partner. We are 6 700 employees and our net revenue amounted to NOK 9 346 million in 2017.
Visma IT & Communications AS is a part of the IT and Hosting division in Visma. Our vision is to be the preferred and relevant strategic partner of both Visma group companies and their customers. We enable them to achieve their goals by offering best in class tailored IT solutions that are secure, innovative, simplified and efficient. Our international teams are highly competent and specialized in their fields, and base their work on our wide knowledge of the Visma Solutions portfolio.
For more information about the position, please contact: firstname.lastname@example.org or email@example.com
As soon as possible
Karenslyst Allé 56 0277 Oslo