Visma IT & Communications

Service Manager

About the job

 

Visma IT & Communications AS, a part of Visma Group, is now looking for an energetic and proactive person to become our new Service Manager. As a Service Manager you will play a vital role in strengthen the Service deliveries. In Service Management we are responsible for the customer contracts and key account management. Besides ensuring the daily operations, Service Manager acts as a strategic and proactive partner to our customers, and represents the customers towards the organization in Visma IT & Communications AS. We are looking for a customer-oriented service delivery professional, who also is interested in organizational development and change management.

The successful candidate will be a proactive and service-oriented, and enjoys working in a fast-paced environment. You engage and motivate your colleagues, and contribute to create a good working climate in the group.


Your skills:

  • Minimum 3 years' further education, e.g. Bachelor in Economy or IT

  • Project lead or team lead experience

  • Structured

  • Customer-oriented behaviour, follow up on customer satisfaction measurements

  • Generate leads and drive the sales process

  • Use to work within process framework

  • Negotiation capabilities and problem solving mindset

  • Digital skills (i.e. Google suite applications)

  • Genuine drive to deliver quality and continuously improve the performance

  • Skilled at planning, organizing, prioritizing and executing simultaneous projects and activities

  • Strong skills in communication and cooperation

  • Fluency in Norwegian and English is required

  • Understanding the IT Service industry as well as the relevant marketplace

  • Effectively cope with change; comfortably adjust to alterations in work activities; able to decide and act with limited information; effectively handle risk and uncertainty in ambiguous situation

 

Tasks:

  • Responsible Service Manager for named accounts, include invoicing

  • Conduct regular strategic and operational customer meetings

  • Establish, maintain and report on customer specific Service Level Agreement

  • Report service level by request or by support agreement

  • Ensure the delivery according to the agreement and in agreed quality, contribute to customer satisfaction

  • Act as the customers escalation point

  • Establish and develop customer relationships, be the proactive partner

  • Actively contribute to further developing of service management as profession in cooperation with the Department Manager

  • Coordinate and produce proposals and contracts for customers

 

 

What Visma offers

 

We offer an exciting position in an international working environment where you will be part of a dynamic and highly skilled international team. You will have good opportunities for career development through internal training and diverse work assignments in a prominent international company. We offer competitive terms and conditions.

 

About Visma

 

Visma makes businesses more efficient, through offerings of software, commerce solutions, retail IT-solutions, and IT-related projects and consulting. We simplify and digitalize core business processes within the private and public sector. 760, 000 customers in Northern Europe utilize our products and services, and an additional 300 000 use us as a hosting partner. We are 6 700 employees and our net revenue amounted to NOK 9 346 million in 2017.

 

About Visma IT & Communications AS (VITC)

 

Visma IT & Communications AS is a part of the  IT and Hosting division in Visma. Our vision is to be the preferred and relevant strategic partner of both Visma group companies and their customers. We enable them to achieve their goals by offering best in class tailored IT solutions that are secure, innovative, simplified and efficient.  Our international teams are highly competent and specialized in their fields, and base their work on our wide knowledge of the Visma Solutions portfolio.

 

For more information about the position, please contact: dan.hansen@visma.com or oddgeir.soberg@visma.com

 

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Region:

  • Oslo

Application deadline:

31/08/2018

Expected Start Date:

As soon as possible

Location:

Oslo, Norway

Contacts:

Alina Nan

Dan Hansen

Kaisa Lantto

Oddgeir Søberg

Company homepage:

http://www.visma.com

Office address:

Karenslyst Allé 56 0277 Oslo