Visma IT & Communications

Team Manager Local Support - Oslo

Join Global Local Support in Visma

 

We are looking for a Team Manager with excellent technical skills

 

Visma

 

Visma makes businesses more efficient, through offerings of software, commerce solutions, retail IT-solutions, and IT-related projects and consulting. Visma simplifies and digitalizes core business processes within the private and public sector. 760, 000 customers in Northern Europe utilize Visma's products and services, and an additional 300,000 use Visma as a hosting partner. The group has 6 700 employees and its net revenue amounted to 9 346 million in 2017.

 

Visma IT & Hosting

 

Visma IT & Hosting provides IT operations and hosting services to more than 330.000 customers. We enable them to achieve their goals by offering best in class tailored IT solutions that are secure, innovative, simplified and efficient. We are the leading Nordic provider of hosting solutions. We also provide the global Visma community itself the tools and framework they need to innovate their software business.

Our international teams base their work on our wide knowledge of IT service delivery in on-premise environments, in hosting environments and in the cloud, both public and private. To accommodate this in a certified and formal manner we are certified in the fields of controls (ISAE 3402), security (ISO 27001), quality (ISO 9001), Project management (ISO 21500) and IT service delivery (ISO 20000:1). Our certificates also extend to our enterprise agreements on Microsoft Azure and Amazon AWS.

 

About the job

 

Visma IT & Communications (VITC) is looking for a service minded, passionate and technical highly skilled  Team Manager for our Local Support team in Oslo, where we provide local support to approx 600 end-users at Visma headquarters.

The local support team consists of four including you, and you will refer to the Global Local Support Department Manager in Denmark. In Global Local Support you will have VITC colleagues in Romania and Denmark, and you will have collaboration with Visma customers across the Group.

You will have the responsibility for the team in Oslo making sure that we deliver on time - both on day-to-day tasks and in projects. You will be executing on operational tasks and projects yourself together with your people related- and administrative tasks as Manager.  

The right candidate for the job understands the importance of good service, teamwork, a smile and have the ability to execute and deliver

 

Tasks:

  • People Management; 1:1 meetings, Performance Management conversations, team meetings etc.  

  • Participate in projects

  • Participate in strategy work

  • Participate in end user support, such as:

    • Troubleshooting, both software and hardware related issues

    • Installation of workstation, applications and printers

    • Handling of AV equipment in conference rooms

    • Handle security cases related to workstations

    • Handle local network related issues

    • Management of multiple operating systems

  • Reporting and administration

     

     

Your skills and qualifications:

  • Education within IT is required, job experience within the relevant field is preferred

  • Experience with People Management is preferred

  • Customer oriented and welcoming behaviour is a must

  • Experience working with multiple Operating Systems (Windows, Linux, OS X, Chrome OS)

  • Knowledge and experience working with MDT/SCCM and AD is preferred

  • Effectively cope with change; comfortably adjust to alterations in work activities

  • Demonstrated resilience, diplomacy, influence, relationship building, and problem solving skills in a variety of situations

  • Highly effective written and oral communication skills, excellent interpersonal skills and experience dealing effectively with a wide range of people

  • Familiar with Google for Work is a plus

  • English  on an elevated level

  • Fluency in one (or more) of the Scandinavian languages is required

  • Fast learner - research capabilities for obtaining required information

 

We would prefer that you have experience from an Internal IT/Local support feature and if you are certified in ITIL and LEAN principles and used to working agile it’s an advantage


Personal characteristics:


It's important that you are a self-starter, that you can take initiatives, make decisions and ensure that we constantly strengthen and streamline our deliveries both locally and to the Group. Most important is it that you get things done, and that you participate in delivering the best possible service to your end-users.

We are central to many tasks, so you will get contacts around all of Visma.  It requires you to be outgoing and proficient in creating relationships, and that you generally master the cooperation with all types of colleagues.

You must have a drive and passion for servicing our colleagues, be able to guide and participate in technical troubleshooting and have flair - preferably experience -  with people management

 

What Visma offers

We offer an exciting position in an international working environment where you will be part of a dynamic and highly skilled international team. You will have good opportunities for career development through internal training and diverse work assignments in a prominent international company. We offer competitive terms and conditions.

 

For more information:

Please contact: Department Manager Berit Søgaard

Tel. number: +45 42 82 21 56

 

How to apply

Please apply directly on this page using “Send application” button

If any problem appears in this process, you can contact us directly on the following email address vitc.application@visma.com

 

 

 

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Region:

  • Oslo

Job type:

Permanent

Working hours:

Full-time

Working days:

Day

Application deadline:

30/09/2018

Expected Start Date:

As soon as possible

Location:

Oslo

Contacts:

Alina Nan

Berit Søgaard

Telephone: +45 42822156

Company homepage:

http://www.visma.com

Office address:

Karenslyst Allé 56 0277 Oslo