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Service Owner

Visma

Visma offers software and services that simplify and digitise core business processes in the private and public sector. The group operates across the entire Nordic region along with Benelux, Central and Eastern Europe. With over 8,500 employees, more than 900,000 customers and net revenue of NOK 11,389 million in 2018, Visma is one of Europe’s leading software companies. Visit Visma.com.

 

About the job

Visma IT & Communications AS is now looking for a Service Owner to strengthen the Service Management department. In Service Management, we are responsible for both the customer and service portfolios. Our service portfolio is presented in our Service Catalogue, which is divided in Service Areas. A Service Area contains one or more services we provide our customers with. Service Owner will be owner of one or several Service Areas, and will take responsibility of developing the existing services, and creating new ones. Service Owner will be responsible for the lifecycle management of the services, including profit/loss, functional requirements for new/existing services and continuous improvement of the services. Service Owner works in close cooperation with the customers, and follows the general development in the market to know what is important for the customers in the future. This is a new role in the company, and the chosen candidate will have both the responsibility and possibility to create new ways of working.

We are looking for a customer-oriented professional, who is structured and organized, and has passion for delivering best in class IT services. The successful candidate will be a self-starting and service-oriented, and enjoys working in a fast-paced environment. You engage and motivate your colleagues, and contribute to create a good working climate in the group.

Your skills:

  • Minimum 3 years' further education, e.g. BSc or MSc in Economy or IT

  • Preferably 3-5 years of relevant experience in similar positions with IT service delivery/product management

  • Project lead or team lead experience

  • Customer-oriented behaviour

  • Genuine drive to deliver quality and continuously improve the performance

  • Skilled at planning, organizing, prioritizing and executing simultaneous projects and activities

  • Effectively cope with change; comfortably adjust to alterations in work activities; able to decide and act with limited information; effectively handle risk and uncertainty in ambiguous situations

  • Demonstrated resilience, diplomacy, influence, relationship building, and problem solving skills in a variety of situations

  • Highly effective written and oral communication skills, excellent interpersonal skills and experience dealing effectively with a wide range of people.

  • Digital skills

  • Strong skills in communication and cooperation

  • Fluency in English is required


Tasks:

  • Service roadmap planning and stakeholder management; developing existing services, defining new services and driving them successfully into market

  • Identify customer needs and translate them into functional requirements to IT Development

  • Produce and maintain material on the services

  • Stakeholder in central IT-processes like Change, Incident, Problem and Release

  • Actively contribute to further developing of the related processes, procedures and tools

 

Location:

Sibiu, Romania

 

What Visma offers:

  • We offer an exciting position in an international working environment where you will be part of a dynamic and highly skilled international team.

  • You will have good opportunities for career development through internal training and diverse work assignments in a prominent international company.

  • We offer competitive terms and conditions.

  • Possibilities to learn new stuff and get support from your colleagues;

  • Company holiday apartments in Spain and France;

  • Attractive salary and benefits package (medical insurance, pension PIII, meal tickets, sport plan, 13th salary).

 

We conduct background checks on relevant candidates through our partner Semac.



More information: mihai.comsa@visma.com

 

How to apply:

Please apply directly on this page using “Apply now” button. Please use pdf version of your documents.

If any problem appears in this process, you can contact us directly on the following email address vitc.application@visma.com

 

More about the company

Visma IT

 

IT service delivery in the digital age means rapid growth and major changes as emerging technologies introduce paradigm shifts. Cloud service delivery is the next major driver. Success in changing environments requires the ability to innovate, design and deliver while providing steady and secure IT deliveries.

 

In addition to providing IT services to our customer portfolio, Visma IT provides all Visma business units with the tools and infrastructure they need to deliver state-of-the-art solutions and services to their customers. By giving employees access to the right technology, we ensure quality at all stages of the customer journey. We also provide data storage in on-premise environments, in hosting environments and in the cloud, both public and private.

 

Our international teams base their work on an extensive knowledge of IT service delivery in both on-premise environments and the public and private cloud. Security is our number one priority, and to ensure that we comply with all laws and regulations, we are ISO certified in the areas of security, quality, project management and IT service delivery.

 

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Region:

  • Transilvania region

Job type:

Permanent

Working hours:

Full-time

Working days:

Day

Application deadline:

01/04/2019

Expected Start Date:

As soon as possible

Location:

Sibiu

Contacts:

Alina Nan

Kaisa Lantto

Company homepage:

http://www.visma.com

Office address:

Karenslyst Allé 56 0277 Oslo