Visma ITC Visma ITC Visma ITC Visma ITC Visma ITC Visma ITC

Service Manager

Visma group is growing and we need to expand our team with one more Service Manager. Are you an energetic, customer-oriented, extrovert and proactive person? then you should consider becoming part of our team with Service Managers.  

About the job

Visma IT & Communications AS, a part of Visma Group, is now looking for an energetic and proactive person to become part of our team with Service Managers.  

Service managers work mainly in the interface between our customers and the operational IT deliveries, we are responsible for delivering accordingly to the customer contracts, invoicing and reporting. Besides ensuring the daily operations, the Service Manager acts as a strategic and proactive partner to our customers and actively works to support Visma ITC’s vision “preferred and relevant”.

In Visma ITC everything goes quite fast, so you have to enjoy working in a fast-paced environment, and being able to joggle multiple parallel tasks. You engage and motivate your colleagues, and contribute to creating a good working climate in the team.

 

Responsibilities:

  • Day-to-day services

  • Establish and develop customer relationships, be the proactive partner

  • Be your customers SPOC regarding “I want something new” and escalations.

  • Coordinate and produce service proposals for customers needs or requirements

  • Contract management

  • Take a leading position in task forces or other cooperation meetings.

  • Responsible for a customer portfolio, which includes Invoicing and reporting

  • To be an active driver in sales activities.

  • Conduct regular strategic and operational customer meetings

  • Ensure the delivery according to the agreed quality, contribute to customer satisfaction

  • Act as the customer’s escalation point and translator

  • Actively contribute to the further development of service management processes

 

 

Personal requirements:

We are looking for you with an outgoing and a driving personality, comfortable to be in lead or take the lead in situations that requires it, loads of good mood and you need to be a big fan of teamwork.

You must effectively cope with change; comfortably adjust to alterations in work activities; able to decide and act with limited information; effectively handle risk and uncertainty in an ambiguous situation

 

Must have:

  • Have at least 3 years of knowledge/experience with Service management/customer support, please elaborate in your application.

  • Experience with SLA framework and contract management, please elaborate in your application.

  • Good knowledge of ITIL and associated processes, please elaborate in your application.

  • Understanding the IT Service industry and service management as well as the relevant marketplace is an advantage

  • Experience within customer service/sales 

  • Digital skills

  • It is an advantage to have some leader/management experience, please elaborate on your application.

  • Relevant higher education in preferable within the information technology area, minimum at bachelor level.

  • Good presentation skills

  • Good English competence, work language is English
     

 

What Visma offers

We offer an exciting position in an international working environment where you will be part of a dynamic and highly skilled international team. You will have good opportunities for career development through internal training and diverse work assignments in a prominent international company. We offer competitive terms and conditions.

 

We conduct background checks on relevant candidates through our partner Semac.

 NB: The applications will be reviewed from day one, so du not hesitate or delay your applying.

 

More information: For any question contact Anita Rakkenes on: anita.rakkenes@visma.com 

 

How to apply

 

Please apply directly on this page using Apply now button. Please use pdf version of your documents.

If any problem appears in this process, you can contact us directly on the following email address vitc.application@visma.com

 

Visma IT 

IT service delivery in the digital age means rapid growth and major changes as emerging technologies introduce paradigm shifts. Cloud service delivery is the next major driver. Success in changing environments requires the ability to innovate, design and deliver while providing steady and secure IT deliveries.

In addition to providing IT services to our customer portfolio, Visma IT provides all Visma business units with the tools and infrastructure they need to deliver state-of-the-art solutions and services to their customers. By giving employees access to the right technology, we ensure quality at all stages of the customer journey. We also provide data storage in on-premise environments, in hosting environments and in the cloud, both public and private.

Our international teams base their work on extensive knowledge of IT service delivery in both on-premise environments and the public and private cloud. Security is our number one priority, and to ensure that we comply with all laws and regulations, we are ISO certified in the areas of security, quality, project management and IT service delivery. 

 

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Reference No.:

975551883

Region:

  • Oslo

Application deadline:

10.02.2020

Expected Start Date:

As soon as possible

Location:

Oslo

Contacts:

Iulia Aron

Company homepage:

http://www.visma.com

Office address:

Karenslyst Allé 56 0277 Oslo