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Service Owner Sibiu

About the job

 

Visma IT & Communications AS is now looking for a passionate Service Owner to strengthen the Service Portfolio team. The Service Portfolio team is part of Service Management, where we are responsible for both the customer and service portfolios. Our service portfolio is presented in our Service Catalogue, which is divided in Service Areas. A Service Area contains one or more services we provide our customers with. Service Owner will be owner of one or several Service Areas, and will take responsibility for developing the existing services, and creating new ones. 

Service Owner will be responsible for the lifecycle management of the services, including profit/loss, stakeholder management, functional requirements for new/existing services and continuous improvement of the services. Service Owner works in close cooperation with the customers, and follows the general development in the market to know what is important for the customers in the future. 

 

We are looking for a customer-oriented professional, who is structured and organized, and has a passion for delivering best in class IT services. The successful candidate will be a self-starting and service-oriented, and enjoys working in a fast-paced environment. You engage and motivate your colleagues, and contribute to create a good working climate in the group.

The team is international so you will use English both written and orally. If the descriptions above fit you, and you can check several of the following bullets, Visma IT & Communications can offer you a very interesting work and competitive terms.

 

Your skills:

  • Minimum 3 years' further education, e.g. BSc or MSc in Economy or IT 

  • Preferably 3-5 years of relevant experience in similar positions with IT service delivery/product management

  • Project lead or team lead experience

  • Customer-oriented behaviour

  • Genuine drive to deliver quality and continuously improve the performance

  • Skilled at planning, organizing, prioritizing and executing simultaneous projects and activities

  • Understanding the IT Service industry as well as the relevant marketplace

  • Effectively cope with change; comfortably adjust to alterations in work activities; able to decide and act with limited information; effectively handle risk and uncertainty in ambiguous situations

  • Background in product development and/or product ownership

  • Demonstrated resilience, diplomacy, influence, relationship building, and problem solving skills in a variety of situations

  • Highly effective written and oral communication skills.

  • Negotiation capabilities and problem solving mindset

  • Strong skills in communication and cooperation

  • Fluency in English is required

  • IT background would be an additional advantage

 

Tasks:

  • Service roadmap planning and stakeholder management for owned services 

  • Developing existing services, defining new services and driving them successfully into market 

  • Identify customer needs and translate them into functional requirements to IT Development

  • Produce and maintain material on the services

  • Stakeholder in central IT-processes like Change, Incident, Problem and Release

  • Actively contribute to further development of the related processes, procedures and tools

 

What Visma offers

We offer an exciting position in an international working environment where you will be part of a dynamic and highly skilled international team. You will have good opportunities for career development through internal training and diverse work assignments in a prominent international company. We offer competitive terms and conditions. Attractive salary and benefits package (medical insurance, pension PIII, meal tickets, sport plan, 13th salary).

 

Visma

Visma offers software and services that simplify and digitise core business processes in the private and public sector. The group operates across the entire Nordic region along with Benelux, Central and Eastern Europe. With over 11,000 employees, more than 1,000,000 customers and net revenue of € 1,526 million in 2019, Visma is one of Europe’s leading software companies. Visit Visma.com.

 

Visma IT 

 

IT service delivery in the digital age means rapid growth and major changes as emerging technologies introduce paradigm shifts. Cloud service delivery is the next major driver. Success in changing environments requires the ability to innovate, design and deliver while providing steady and secure IT deliveries.

 

In addition to providing IT services to our customer portfolio, Visma IT provides all Visma business units with the tools and infrastructure they need to deliver state-of-the-art solutions and services to their customers. By giving employees access to the right technology, we ensure quality at all stages of the customer journey. We also provide data storage in on-premise environments, in hosting environments and in the cloud, both public and private.

 

Our international teams base their work on an extensive knowledge of IT service delivery in both on-premise environments and the public and private cloud. Security is our number one priority, and to ensure that we comply with all laws and regulations, we are ISO certified in the areas of security, quality, project management and IT service delivery. 

 

We conduct background checks on relevant candidates through our partner Semac.

 

More information: mihai.comsa@visma.com 

 

How to apply

Please apply directly on this page using the “Apply now” button. Please use the pdf version of your documents.

If any problem appears in this process, you can contact us directly at the following email address vitc.application@visma.com

 

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Reference No.:

456775256

Region:

  • Transilvania region

Application deadline:

16/11/2020

Expected Start Date:

As soon as possible

Location:

Sibiu

Contacts:

Iulia Aron

Company homepage:

http://www.visma.com

Office address:

Karenslyst Allé 56 0277 Oslo