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Support Consultant - Service Desk

Visma

Visma offers software and services that simplify and digitise core business processes in the private and public sector. The group operates across the entire Nordic region along with Benelux, Central and Eastern Europe. With over 8,000 employees, more than 800,000 customers and net revenue of NOK 8,537 million in 2017, Visma is one of Europe’s leading software companies. Visit Visma.com.

Visma IT & Communications AS 

Visma IT & Communications AS is a part of the  Software Government & Large Accounts division in Visma. Our vision is to be the preferred and relevant strategic partner of both Visma group companies and their customers. We enable them to achieve their goals by offering best in class tailored IT solutions that are secure, innovative, simplified and efficient.  Our international teams are highly competent and specialized in their fields, and base their work on our wide knowledge of the Visma Solutions portfolio.

 

About the job

Visma IT & Communications is looking for a passionate Support Consultant in the Service Desk department for the Windows area.

 

You must have a drive to develop high quality processes that will run in an unusually complex technical environment. You will be a member of the Service Desk department, where your skills and contributions to manage our SaaS solutions and supporting tools will be very visible. You must love to help team members and to receive help from them. The team is international so you will use English both written and orally. If the descriptions above fit you, and you can check several of the following bullets, Visma IT & Communications can offer you a very interesting work and very competitive terms.

 

Your skills, experience and abilities:

  • English proficiency

  • Excellent oral and written communication skills

  • Superior analytical and problem solving skills

  • Commitment to quality with a passion for testing

  • Strong ability to work independently as well as with highly cross-functional teams

  • Relevant education and experience

  • Interest in customer care and support

  • Self-driven and solution oriented

  • Positive and work well under pressure

  • Experience in testing, releasing and maintaining web based solutions on Windows technology stack is an advantage

  • Enjoys figuring out how to make systems fail in ways that help engineers improve their designs

  • Ability to prioritize and gauge tests for maximum safety and improvement gains. Careful and detailed approach to safety-related testing and documentation.

  • Excellent software engineering fundamentals

  • Windows Server OS experience is a plus

  • SQL experience, Backup and Restore of SQL Server Databases

  • Understanding and usage of IT tools such as SCOM, SCCM, Octopus Deploy, PowerShell Desired State Configuration (DSC) - an advantage

  • PowerShell, Perl, Python, Ruby Scripting - an advantage

  • Operational experience, mainly Web based application

  • Experience with business software (ERP, CRM) - an advantage

  • Experience on PaaS and IaaS on public clouds (AWS, Azure, ..) - an advantage

  • Experience in working with hypervisors - an advantage

  • Surveillance monitoring

 

Tasks:

  • Customer care via our ticketing and phone system

  • Troubleshooting and problem solving

  • Documentation: create and keep up-to-date

  • Disponibility to work in shifts to cover our opening hours (8:00-18:00)

  • Work with different internal teams to understand product domains and address documentation/training needs

  • Communicate technical issues (both verbal and written) in a manner that is easy for the customer to understand

  • Possibly training more junior staff members

  • Maintain and grow a production environment in a way that makes the system increasingly maintainable

  • Monitor services that are provided to customers

  • Work to resolve a running queue of application support tickets and debug complex problems as they arise

 

 

We conduct background checks on relevant candidates through our partner Semac, www.semac.no

 

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Reference No.:

541559756

Region:

  • Transilvania region

Application deadline:

25/04/2021

Expected Start Date:

As soon as possible

Location:

Sibiu

Contacts:

Iulia Aron

Company homepage:

http://www.visma.com

Office address:

Karenslyst Allé 56 0277 Oslo