Visma ITC Visma ITC Visma ITC Visma ITC Visma ITC

Junior Support Consultant

About the job

 

Visma IT is looking for a passionate Junior Support Consultant to join our team in the Service Desk department. Students and fresh graduates are welcome to apply!

 

You will be a member of a global diverse Service Desk team, where you will be responsible for 1st line support to Visma employees from different companies. You will be the first point of contact for all IT-related incidents and service requests. You must have a passion for supporting users and working in a team. The user base and team is international so you will use English both written and orally. 

If the descriptions above fits you, and you can check several of the following bullets, Visma IT can offer you a very interesting job opportunity at very competitive terms.

 

Responsibilities:

  • Supporting our clients both as front-line helpdesk support and supporting clients onsite in Amersfoort.

  • Evaluate and prioritize incoming telephone calls, e-mail, in-person requests and tickets and monitoring the queue in the ticketing system

  • Troubleshooting issues on computer hardware, software, Wifi and printers

  • Developing and maintaining documentation for all ICT support related subjects and providing reports as and when required

Desired Skills:

  • Basic infrastructure skills – eg configuration and support, troubleshooting laptops, equipment, Wifi issues and printers 

  • Fluent in Dutch and English (written and spoken)

  • Ability to communicate effectively and work in a team environment

  • Working in different shifts between 8:00 and 17:30, depending on the department schedule

Core competence:

  • Self-motivated, self-starter, and challenge-seeker

  • Competence/Knowledge regarding IT-related products and equipment used in the departments

  • Behavior to remain calm, courteous and professional when handling difficult situations in the high speed and stress environment.

  • Hands-on experience with remote support tools to manage end-user hardware, OS and desktop applications

  • Ability to recognize and focus on critical issues, balance multiple tasks, structure the work day and respond to competing needs within the organization.

  • Service minded Client support and liaison skills

We conduct background checks on relevant candidates through our partner Semac.

 

More information: colene.meyer@visma.com

 

What Visma offers

We offer an exciting position in an international working environment where you will be part of a dynamic and highly skilled international team. You will have good opportunities for career development through internal training and diverse work assignments in a prominent international company. We offer competitive terms and conditions.

 

Visma

Visma offers software and services that simplify and digitise core business processes in the private and public sector. The group operates across the entire Nordic region along with Benelux, Central and Eastern Europe. With over 12,500 employees, more than 1,000,000 customers and net revenue of € 1,741 million in 2020, Visma is one of Europe’s leading software companies. Visit Visma.com.

 

Visma IT 

 IT service delivery in the digital age means rapid growth and major changes as emerging technologies introduce paradigm shifts. Cloud service delivery is the next major driver. Success in changing environments requires the ability to innovate, design and deliver while providing steady and secure IT deliveries.

In addition to providing IT services to our customer portfolio, Visma IT provides all Visma business units with the tools and infrastructure they need to deliver state-of-the-art solutions and services to their customers. By giving employees access to the right technology, we ensure quality at all stages of the customer journey. We also provide data storage in on-premise environments, in hosting environments and in the cloud, both public and private.

Our international teams base their work on an extensive knowledge of IT service delivery in both on-premise environments and the public and private cloud. Security is our number one priority, and to ensure that we comply with all laws and regulations, we are ISO certified in the areas of security, quality, project management and IT service delivery. 

 

Visma Privacy Statement

 

Share on:

Reference No.:

179473704

Region:

  • Flevoland
  • Gelderland
  • Noord-Holland
  • Utrecht

Application deadline:

20/05/2021

Expected Start Date:

As soon as possible

Location:

Netherlands

Contacts:

Alina Nan

Colene Meyer

Company homepage:

http://www.visma.com

Office address:

Karenslyst Allé 56 0277 Oslo