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We are looking for a Community Operations & Engagement Specialist

Community Operations & Engagement Specialist

Do you love engaging others to bring a best-in-class customer experience? Use technology to boost engagement and help others? Host workshops and manage small and large projects? Help & guide colleagues with small and large questions? Do you thrive off a fast-paced environment? Well, this role might be for you!

You’ll be working closely with our Head of Customer Communication & Engagement on various community projects. Responsibilities will vary from onboarding new internal companies to our community platform to providing support and guidance to our community colleagues.

In this exciting position you will be part of an international, dynamic and highly skilled marketing & communication organization. The position can be based in Oslo, Stockholm, Amsterdam, Copenhagen, Vilnius or Helsinki and will support Visma companies spread across the Nordics Benelux and Latin America. Some traveling to other Visma locations might be required.

About the team

The Community Operations & Engagement Specialist will be an integral member of the Marketing & Brand team. Not only will you work with your immediate colleagues on a group level but also with community managers and other stakeholders across the many Visma companies in a number of countries.

Key responsibilities

  • Participating in a virtual and international team with other community professionals to help build, implement, and execute community programs to drive business results.
  • Assist in training and mentoring Community Managers and other stakeholders within the various companies in Visma
  • Increase internal awareness and knowledge around community best practices, etc.
  • Contribute to making sure that our community platforms are tightly integrated/connected with our marketing ecosystem
  • Build out programs focused on user community engagement together with other community resources
  • Onboard new companies to our shared Community-platform, including project management, training and follow ups. Making sure the companies get a good start.
  • Documenting Community platform processes, programs and procedures to share and follow-up with internal Community Managers and others
  • Create articles in internal communication channels to keep internal stakeholders updated and boost internal engagement
  • Being part of platform development projects, involving testing together with QA resource
  • Handle incoming requests from internal stakeholders 
  • Improving the effectiveness of using community technologies by constantly staying updated on new features and possibilities, for example on the Khoros platform.
  • Optimize customer communication & engagement processes together with other key resources by facilitating knowledge sharing and workshops.
  • Consulting on the usage of community technologies to help companies utilize the full potential of the platforms.
  • Help resolve issues that are escalated, including technical product questions.
  • Working on community strategy, in partnership with the community team
  • Managing and creating email campaigns and editorial content together with other resources
  • Organizing and hosting community events
  • Administration tasks such as handling invoicing, workshop preparations, meeting minutes etc.

We believe you have some of these qualifications

  • Self-starter, ambitious, eager to dive in and get work done. 
  • 2-3+ years of experience with online Communities / Customer portals 
  • Strong project coordination-/management skills
  • Experience with Khoros or other community platforms (HigherLogic, Salesforce, Influitive etc.)
  • Comfortable working in a highly collaborative virtual team, hosting workshops and having presentations
  • Enjoy managing processes, are organized & detail-oriented.
  • Bachelor’s degree, ideally in computer science, marketing or business.
  • Knowledge of current digital marketing trends and best practices on topics such as personalization, cross-channel communication, content marketing, and data-driven optimization of experiences.
  • Strong verbal and written communications in English (understanding one of the Scandinavian languages is an advantage).
  • Ability to build relationships with important stakeholders to achieve goals
  • Team player and service-minded person
  • Other technical backgrounds will be considered

We offer

  • A challenging role in an exciting and dynamic working environment 
  • A wide range of responsibilities in an international organization that offers good career and development opportunities
  • The opportunity to be part of a highly engaged and professional team in a modern agile environment
  • Competitive package and a flexible work environment.

If you have any questions or would like more information about the position, please contact: helga.marie.auran@visma.com

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Reference No.:

361523751

Region:

  • Oslo

Job type:

Permanent

Working hours:

Full-time

Working days:

Day

Application deadline:

04/01/2022

Expected Start Date:

As soon as possible

Location:

Oslo, Stockholm, Amsterdam, Copenhagen, Vilnius or Helsinki

Contacts:

Helga Marie Auran

Company homepage:

http://www.visma.com

Office address:

Karenslyst Allé 56 0277 Oslo