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Junior Operations/Support Consultant

Become part of Europe’s leading tech company – Make progress happen

 

We are proud to say that our team in Timișoara is growing and we are searching for our next colleague who will have the opportunity to work with top software companies from Norway, Sweden, Finland, Denmark, and the Netherlands. 

You will be a part of one of Visma’s central Growth Hubs that supports multiple Visma companies, by providing first-level support to internal customers, recording and documenting activity through the ticket system, and maintaining a high level of communication with our customers, senior consultants, Support Teams, and product developers. 

Our team achieves more by offering support on some of the core systems and key processes in terms of sharing experiences and best practices. We highly appreciate a fast learner person, eager to learn by doing, searching to acquire new skills daily, and becoming a support specialist. You will have to learn and work on several software applications, be responsible for managing user access and keeping the user list up to date, and be willing to take ownership, document, and drive to closure support tasks according to customer needs.



Required Knowledge and Skills

  • Customer service orientation

  • Fast learner

  • Patience

  • Stress management

  • Time management

  • Task management

  • Problem-solving skills

  • Results-oriented 

  • Basic working knowledge of computer software, including good data entry and typing skills

  • Ability to build and maintain good relationships with other teams

  • Fluent English

 

Essential Responsibilities

  • Gaining a thorough understanding of our supported Software systems and connected integrations

  • Collaborates with support queues owners and performs the recorded tasks

  • Ensure that tasks are handled quickly and with excellent service according to our quality system

  • Responsible for identifying, tracking, controlling, and managing users' access to supported software systems

  • Continuously increase competence in the tools we are supporting

  • Provide backup support when required

  • Create self-service material

 

Why Visma?

We have at our roots the Scandinavian work culture.

Meaning we encourage each employee to work in their own style, support open communication, thrive on building trusting relationships, encourage flexibility from any point of view and put huge emphasis on work-life balance. Every Visma Romania employee is free to work from anywhere in Romania, to work from home as much as they feel it’s necessary, and to come to the office when they feel it’s necessary. 

Visma teams have the necessary support to coordinate projects, make decisions, and manage their time as they see fit. At the same time, life in Visma includes participation in technical courses, conferences, and the opportunity to add internationally recognized certifications to your experience - theory is then put into practice and the preferred method to do so are hackathons because it gives the satisfaction of bringing something new to the project. We also openly encourage employees to be themselves at work, but also in their day-to-day life by developing hobbies and activities outside the office.

If you are curious to see if everything that we mentioned is true like our Facebook page, follow us on Instagram, subscribe to our Youtube channel!

 

We will offer you:

  • A creative working environment with the latest technologies and tools

  • Good opportunities for career development in a large international company

  • Opportunities to grow and learn, with access to in-house trainings, knowledge sharing forums, and online learning platforms like Pluralsight

  • An exciting position in an international working environment (R&D community with more than 1000 employees)

  • Work in agile teams with modern collaboration tools

  • Company holiday apartments in Spain and France

  • Attractive salary and benefits package (13th salary, medical insurance, pension PIII, seniority bonus, referral bonus, other bonuses for special events, Bookster subscription, meal tickets, monthly budget for flexible benefits)

 

About Visma

Visma delivers software that simplifies and digitizes core business processes in the private and public sector. With presence across the entire Nordic region along with Benelux, Central and Eastern Europe, we are one of Europe’s leading software companies.

Visma is one of Europe’s leading software companies with over 14,000 employees and more than 1,000,000 customers. Visma closed out 2021 with a strong performance in Q4, with Annualized Repeatable Revenue (ARR) growing 25,6% to € 1 649m. Total revenue for Q4 grew 18,0% to € 564 million, while EBITDA increased 10,1% to € 150 million.

Get the latest financial information presented in our quarterly and annual reports and browse our archive dating back to 1997 here.

 

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Reference No.:

695758623

Region:

  • Banat region

Application deadline:

15/07/2022

Location:

Timisoara

Contacts:

Company homepage:

http://www.visma.com

Office address:

Strada Ștrandului nr. 2 550068 Sibiu